
With more than nine years of dedicated service, she has played a vital role in managing and streamlining all administrative departments to ensure smooth and efficient daily operations. Richelle expertly oversees contracts and transactions initiated by transaction coordinators, carefully manages under-contract processes, and supervises essential ISA reporting and the Dotloop platform with exceptional attention to detail. In addition, she coordinates and supports various social media projects, helping maintain the team’s strong and professional presence. Known for her discipline, integrity, and unwavering commitment, Richelle consistently demonstrates strong leadership and reliability in every aspect of her work. Her dedication and expertise have been instrumental in supporting MVT’s continued growth as a highly successful, multi-million-dollar producing team, recognized for delivering exceptional service and dependable results year after year.
CAO EXECUTIVE OFFICER: Provides direct support to the Chief Admin Officer
D.G EXECUTIVE OFFICER: Provides direct support to the Director of Growth
S.R MANAGER: Training & Tech Ops



The Transaction Coordination team manages the end-to-end lifecycle of every deal, from pre-offer support to final closing. Their core responsibilities include providing Admin Concierge support for offer packages, performing meticulous secondary reviews of executed documents, and tracking missing compliance forms (POF/PAL, BBA, Disclosures) to ensure file integrity.
They act as the central hub for communication, drafting Congratulations emails, managing critical milestone calendars, and coordinating with third parties like title companies and lenders. The team oversees SISU and SkySlope validation, monitors contract contingencies, and handles the delicate process of Release and Cancellations. By auditing task execution across departments and managing platform onboarding, they ensure every transaction remains compliant, synchronized, and on track for a successful closing.





This department bridges the gap between the initial property tour and the final handshake. Their core responsibilities include the comprehensive management of ShowingTime, coordinating property access, and collecting feedback to keep agents and clients informed. They are tasked with the precise drafting of Pre-Touring and Exclusive Buyer Broker Agreements, ensuring every client relationship is formalized and compliant from the start.
In the final stretch, the team manages Closing Coordination emails, verifies the 'Clear to Close' status with lenders and title companies, and schedules Final Walkthroughs. They perform critical ALTA oversight to validate compensation accuracy and ensure all records are meticulously archived in Follow Up Boss and SISU. By supervising platform usage and facilitating agent onboarding, they provide the essential operational glue that moves a lead from a showing to a successful closing.




The Offers Team operates as a high-speed execution unit, ensuring all offer packages are drafted and delivered within a strict 20-minute turnaround. Their core responsibilities include the precise drafting of offer packages (via the Offer Form) and the meticulous assembly of complete documentation, including POF/PAL, BBA, and all necessary LPT disclosures and contract addenda.
They manage the entire signing process through Dotloop or Transaction Desk, providing real-time updates to agents every 10 minutes until completion. Beyond the initial draft, the team assists in negotiating counter-offers and ensures a seamless hand-off to the Transaction Coordination department once the contract is officially executed. By maintaining a double-check system for signatures and attachments, they guarantee that every offer submitted is both competitive and compliant.







This team expertly manages the listing process from start to finish, ensuring properties are accurately and attractively prepared for the market. They handle all paperwork coordination and data-backed CMA creation (from RealComp MLS) to support optimal pricing. Core responsibilities include designing custom Highnote presentations, coordinating photography and multimedia, meticulously inputting listings into the MLS, and setting up showing preferences via ShowingTime. The team provides essential agent support, manages listing status updates, and maintains internal trackers for the seamless and efficient launch of every property.





This team plays a critical role in monitoring, verifying, and organizing all incoming leads across multiple platforms, ensuring agents receive timely, high-quality follow-up opportunities. Their core tasks include active Zillow inbox management, comprehensive lead scrubbing and accurate assignment via platforms like FUB, and meticulous data verification to prevent duplication and ensure consistency. They also manage seller lead data, conduct call audits for quality, perform MLS searches, and monitor agent accountability, ultimately keeping the sales pipeline actionable and guaranteeing that no crucial inquiry or lead detail is overlooked.









This department ensures the integrity and regulatory adherence of every transaction by meticulously managing the full compliance lifecycle. Their core responsibilities include the proactive resolution of LPT Conditions through prompt triaging, documentation review, and direct coordination to minimize closing delays.
They serve as the primary technical resource for agents, providing expert guidance on SkySlope management, file visibility, and platform-related inquiries. Additionally, the team maintains comprehensive internal trackers to ensure data accuracy and real-time oversight of all files. By handling LPT Connect Tickets and complex compliance inquiries (including RESPA and Fair Housing standards), they provide the essential framework for systematic documentation and seamless agent support.



The Audit Department ensures data integrity and financial precision from contract to post-closing. Their core responsibilities include verifying lead sources (Flex, Organic, MVIP) for accurate commission splits, managing the full transaction lifecycle in Zillow and internal trackers, and performing rigorous ALTA double-checks to resolve discrepancies.
They proactively manage critical deadline alerts (Escrow, Inspection, Financing) via Slack and conduct weekly audits of Follow Up Boss (FUB) and phone rotations. By synchronizing all platforms and resolving check issues with Title companies, they maintain a 100% accuracy standard, preventing 'Zillow Flags' and ensuring every file is audit-ready.


The Audit Department ensures data integrity and financial precision from contract to post-closing. Their core responsibilities include verifying lead sources (Flex, Organic, MVIP) for accurate commission splits, managing the full transaction lifecycle in Zillow and internal trackers, and performing rigorous ALTA double-checks to resolve discrepancies.
They proactively manage critical deadline alerts (Escrow, Inspection, Financing) via Slack and conduct weekly audits of Follow Up Boss (FUB) and phone rotations. By synchronizing all platforms and resolving check issues with Title companies, they maintain a 100% accuracy standard, preventing 'Zillow Flags' and ensuring every file is audit-ready.



The Concierge Team acts as the central hub and single point of contact for all agent inquiries, ensuring every request is captured, routed, and resolved. Their primary responsibility is the end-to-end ownership of cases, auditing task completion to guarantee strict adherence to turnaround times—including the 20-minute offer and 10-minute addenda deadlines.
In the pre-offer stage, they provide essential support by setting up MLS searches, preparing Comparative Market Analysis (CMA) for buyers, and distributing all necessary MLS attachments (SPD, LBP, Disclosures). By monitoring workflows, escalating overdue items, and logging every interaction, they ensure total traceability and operational efficiency, serving as the bridge between agents and the administrative machinery.



This team is responsible for identifying, screening, and engaging top-tier admin talent, ensuring a seamless flow from lead generation to candidate readiness. They actively source candidates via major job boards and conduct thorough screening, interviews, and background checks. A key focus is on verifying qualifications and cultural fit with company values. They manage candidate data across FUB and Courted, execute strategic SMS/email outreach, and design Highnote presentations that showcase MVT's unique value, guaranteeing a clear, actionable path for recruiting high-quality team memb



This team ensures that new agents are set up for success by guiding them through every step of the comprehensive onboarding process. They manage initial contact through full system integration, handling all essential credential setup, including email, CRM, Zoom Phone, and other internal platform access. A key function is providing real-time support and troubleshooting to resolve any access or configuration issues.




The Training Team is dedicated to ensuring every new squad member is thoroughly prepared for their role. They implement a systematic, step-by-step training process that equips administrative staff with the necessary tools and confidence to execute their responsibilities successfully. This model promotes a gradual increase in accountability, supported by continuous feedback, which not only builds immediate competency but also facilitates the identification of areas for development, ultimately establishing the foundation for each member's long-term success within the team.


This Team consists of strategic technical architects dedicated to platform optimization, creative problem-solving, and the elevation of administrative operations. Through intelligent automation and structured asset design, the team builds and maintains the digital infrastructure of the organization. The objective is to transform complex technology into a powerful vehicle for operational success, ensuring all platforms remain organized, efficient, and fully scalable.





The MVT Command Team is responsible for the end-to-end architectural development and technical execution of project systems. By aligning standard operating procedures with a robust technical stack, the team ensures that all marketing and operational resources are seamlessly integrated into a centralized GoHighLevel (GHL) ecosystem. Their systematic approach spanning from initial preparation and workflow automation to rigorous end-to-end testing guarantees a high-performance infrastructure that is both scalable and ready for immediate implementation. Through continuous refinement and stakeholder alignment, the MVT Command Team establishes the structural framework necessary for consistent project success and operational excellence.



This team is responsible for all branding, marketing, and content systems to ensure high visibility and a professional presence for agents. They manage and automate internal systems (Notion, CRM), execute strategic marketing campaigns via platforms like Meta Business Suite, and track performance using analytics. Core functions also include designing custom materials (business cards, brochures), producing multimedia content, managing social media, and developing recruitment and training materials. Ultimately, they provide essential creative, technical, and strategic support to agents while managing the brand's online reputation.




This Team ensures the integrity and precision of every Zillow lead within a high stakes ecosystem. Beyond basic coordination, the team manages complex lead stage accuracy and enforces strict adherence to company SOPs for agent status and availability. By meticulously verifying lead attribution and facilitating the seamless transfer of contract and compensation data, this group maintains full compliance with Zillow’s rigorous referral policies. This team acts as a critical filter and strategist, optimizing the workflow to secure the collective’s standing and maximize production performance..



CAO EXECUTIVE OFFICER: Provides direct support to the Chief Admin Officer
D.G EXECUTIVE OFFICER: Provides direct support to the Director of Growth
S.R MANAGER: Training & Tech Ops








The Transaction Coordination team manages the end-to-end lifecycle of every deal, from pre-offer support to final closing. Their core responsibilities include providing Admin Concierge support for offer packages, performing meticulous secondary reviews of executed documents, and tracking missing compliance forms (POF/PAL, BBA, Disclosures) to ensure file integrity.
They act as the central hub for communication, drafting Congratulations emails, managing critical milestone calendars, and coordinating with third parties like title companies and lenders. The team oversees SISU and SkySlope validation, monitors contract contingencies, and handles the delicate process of Release and Cancellations. By auditing task execution across departments and managing platform onboarding, they ensure every transaction remains compliant, synchronized, and on track for a successful closing.
This department bridges the gap between the initial property tour and the final handshake. Their core responsibilities include the comprehensive management of ShowingTime, coordinating property access, and collecting feedback to keep agents and clients informed. They are tasked with the precise drafting of Pre-Touring and Exclusive Buyer Broker Agreements, ensuring every client relationship is formalized and compliant from the start.
In the final stretch, the team manages Closing Coordination emails, verifies the 'Clear to Close' status with lenders and title companies, and schedules Final Walkthroughs. They perform critical ALTA oversight to validate compensation accuracy and ensure all records are meticulously archived in Follow Up Boss and SISU. By supervising platform usage and facilitating agent onboarding, they provide the essential operational glue that moves a lead from a showing to a successful closing.











The Offers Team operates as a high-speed execution unit, ensuring all offer packages are drafted and delivered within a strict 20-minute turnaround. Their core responsibilities include the precise drafting of offer packages (via the Offer Form) and the meticulous assembly of complete documentation, including POF/PAL, BBA, and all necessary LPT disclosures and contract addenda.
They manage the entire signing process through Dotloop or Transaction Desk, providing real-time updates to agents every 10 minutes until completion. Beyond the initial draft, the team assists in negotiating counter-offers and ensures a seamless hand-off to the Transaction Coordination department once the contract is officially executed. By maintaining a double-check system for signatures and attachments, they guarantee that every offer submitted is both competitive and compliant.
This team expertly manages the listing process from start to finish, ensuring properties are accurately and attractively prepared for the market. They handle all paperwork coordination and data-backed CMA creation (from RealComp MLS) to support optimal pricing. Core responsibilities include designing custom Highnote presentations, coordinating photography and multimedia, meticulously inputting listings into the MLS, and setting up showing preferences via ShowingTime. The team provides essential agent support, manages listing status updates, and maintains internal trackers for the seamless and efficient launch of every property.














This team plays a critical role in monitoring, verifying, and organizing all incoming leads across multiple platforms, ensuring agents receive timely, high-quality follow-up opportunities. Their core tasks include active Zillow inbox management, comprehensive lead scrubbing and accurate assignment via platforms like FUB, and meticulous data verification to prevent duplication and ensure consistency. They also manage seller lead data, conduct call audits for quality, perform MLS searches, and monitor agent accountability, ultimately keeping the sales pipeline actionable and guaranteeing that no crucial inquiry or lead detail is overlooked.
This department ensures the integrity and regulatory adherence of every transaction by meticulously managing the full compliance lifecycle. Their core responsibilities include the proactive resolution of LPT Conditions through prompt triaging, documentation review, and direct coordination to minimize closing delays.
They serve as the primary technical resource for agents, providing expert guidance on SkySlope management, file visibility, and platform-related inquiries. Additionally, the team maintains comprehensive internal trackers to ensure data accuracy and real-time oversight of all files. By handling LPT Connect Tickets and complex compliance inquiries (including RESPA and Fair Housing standards), they provide the essential framework for systematic documentation and seamless agent support.





The Audit Department ensures data integrity and financial precision from contract to post-closing. Their core responsibilities include verifying lead sources (Flex, Organic, MVIP) for accurate commission splits, managing the full transaction lifecycle in Zillow and internal trackers, and performing rigorous ALTA double-checks to resolve discrepancies.
They proactively manage critical deadline alerts (Escrow, Inspection, Financing) via Slack and conduct weekly audits of Follow Up Boss (FUB) and phone rotations. By synchronizing all platforms and resolving check issues with Title companies, they maintain a 100% accuracy standard, preventing 'Zillow Flags' and ensuring every file is audit-ready.
The Audit Department ensures data integrity and financial precision from contract to post-closing. Their core responsibilities include verifying lead sources (Flex, Organic, MVIP) for accurate commission splits, managing the full transaction lifecycle in Zillow and internal trackers, and performing rigorous ALTA double-checks to resolve discrepancies.
They proactively manage critical deadline alerts (Escrow, Inspection, Financing) via Slack and conduct weekly audits of Follow Up Boss (FUB) and phone rotations. By synchronizing all platforms and resolving check issues with Title companies, they maintain a 100% accuracy standard, preventing 'Zillow Flags' and ensuring every file is audit-ready.






The Concierge Team acts as the central hub and single point of contact for all agent inquiries, ensuring every request is captured, routed, and resolved. Their primary responsibility is the end-to-end ownership of cases, auditing task completion to guarantee strict adherence to turnaround times—including the 20-minute offer and 10-minute addenda deadlines.
In the pre-offer stage, they provide essential support by setting up MLS searches, preparing Comparative Market Analysis (CMA) for buyers, and distributing all necessary MLS attachments (SPD, LBP, Disclosures). By monitoring workflows, escalating overdue items, and logging every interaction, they ensure total traceability and operational efficiency, serving as the bridge between agents and the administrative machinery.
This team is responsible for identifying, screening, and engaging top-tier admin talent, ensuring a seamless flow from lead generation to candidate readiness. They actively source candidates via major job boards and conduct thorough screening, interviews, and background checks. A key focus is on verifying qualifications and cultural fit with company values. They manage candidate data across FUB and Courted, execute strategic SMS/email outreach, and design Highnote presentations that showcase MVT's unique value, guaranteeing a clear, actionable path for recruiting high-quality team memb







This team ensures that new agents are set up for success by guiding them through every step of the comprehensive onboarding process. They manage initial contact through full system integration, handling all essential credential setup, including email, CRM, Zoom Phone, and other internal platform access. A key function is providing real-time support and troubleshooting to resolve any access or configuration issues.
The Training Team is dedicated to ensuring every new squad member is thoroughly prepared for their role. They implement a systematic, step-by-step training process that equips administrative staff with the necessary tools and confidence to execute their responsibilities successfully. This model promotes a gradual increase in accountability, supported by continuous feedback, which not only builds immediate competency but also facilitates the identification of areas for development, ultimately establishing the foundation for each member's long-term success within the team.







This Team consists of strategic technical architects dedicated to platform optimization, creative problem-solving, and the elevation of administrative operations. Through intelligent automation and structured asset design, the team builds and maintains the digital infrastructure of the organization. The objective is to transform complex technology into a powerful vehicle for operational success, ensuring all platforms remain organized, efficient, and fully scalable.
The MVT Command Team is responsible for the end-to-end architectural development and technical execution of project systems. By aligning standard operating procedures with a robust technical stack, the team ensures that all marketing and operational resources are seamlessly integrated into a centralized GoHighLevel (GHL) ecosystem. Their systematic approach spanning from initial preparation and workflow automation to rigorous end-to-end testing guarantees a high-performance infrastructure that is both scalable and ready for immediate implementation. Through continuous refinement and stakeholder alignment, the MVT Command Team establishes the structural framework necessary for consistent project success and operational excellence.








This team is responsible for all branding, marketing, and content systems to ensure high visibility and a professional presence for agents. They manage and automate internal systems (Notion, CRM), execute strategic marketing campaigns via platforms like Meta Business Suite, and track performance using analytics. Core functions also include designing custom materials (business cards, brochures), producing multimedia content, managing social media, and developing recruitment and training materials. Ultimately, they provide essential creative, technical, and strategic support to agents while managing the brand's online reputation.
This Team ensures the integrity and precision of every Zillow lead within a high stakes ecosystem. Beyond basic coordination, the team manages complex lead stage accuracy and enforces strict adherence to company SOPs for agent status and availability. By meticulously verifying lead attribution and facilitating the seamless transfer of contract and compensation data, this group maintains full compliance with Zillow’s rigorous referral policies. This team acts as a critical filter and strategist, optimizing the workflow to secure the collective’s standing and maximize production performance..



This Team ensures the integrity and precision of every Zillow lead within a high stakes ecosystem. Beyond basic coordination, the team manages complex lead stage accuracy and enforces strict adherence to company SOPs for agent status and availability. By meticulously verifying lead attribution and facilitating the seamless transfer of contract and compensation data, this group maintains full compliance with Zillow’s rigorous referral policies. This team acts as a critical filter and strategist, optimizing the workflow to secure the collective’s standing and maximize production performance..



This Team ensures the integrity and precision of every Zillow lead within a high stakes ecosystem. Beyond basic coordination, the team manages complex lead stage accuracy and enforces strict adherence to company SOPs for agent status and availability. By meticulously verifying lead attribution and facilitating the seamless transfer of contract and compensation data, this group maintains full compliance with Zillow’s rigorous referral policies. This team acts as a critical filter and strategist, optimizing the workflow to secure the collective’s standing and maximize production performance..










































