Meet our amazing support team
In a real estate company, the admin team handles crucial tasks like managing paperwork, scheduling, and ensuring legal compliance. They act as a key link between agents, clients, and other parties, streamlining communications and operations. This allows agents to focus more on selling homes, with fewer administrative burdens.
AREA LEADER
PREFERRED VENDORS
Richelle MARIANO
Chief Admin Officer
Serving for over six years. She skillfully manages all administrative departments, ensuring efficient operations. Richelle meticulously oversees contracts and deals initiated by transaction coordinators, manages under contracts, and supervises key ISA reporting and the Dotloop platform. She also coordinates social media projects. Embodying discipline and integrity, her dedication ensures MVT a highly successful, multi-million dollar producing team consistently delivers outstanding and dependable results.
EXECUTIVE OFFICERS
CAO EXECUTIVE OFFICER: Provides direct support to the Chief Admin Officer
D.G EXECUTIVE OFFICER: Provides direct support to the Director of Growth
COO EXECUTIVE OFFICER: Provides direct support to the Chief Operations Officer
CAO ExecutIve Officer
Richard Castro
D.G Executive Officer
Dervin Freytez
COO Executive Officer
Gabe Marchena
Compliance Department
This department ensures the integrity and regulatory adherence of every transaction by meticulously managing the full compliance lifecycle. Their core responsibilities include the proactive resolution of LPT Conditions through prompt triaging, documentation review, and direct coordination to minimize closing delays.
They serve as the primary technical resource for agents, providing expert guidance on SkySlope management, file visibility, and platform-related inquiries. Additionally, the team maintains comprehensive internal trackers to ensure data accuracy and real-time oversight of all files. By handling LPT Connect Tickets and complex compliance inquiries (including RESPA and Fair Housing standards), they provide the essential framework for systematic documentation and seamless agent support.
tEAM LEADER
Dickson Rodríguez
XO
Paul Rodríguez
Danilo Perozo
Daniel Pérez
Leonel Hernández
MVT Audit Department
The Audit Department ensures data integrity and financial precision from contract to post-closing. Their core responsibilities include verifying lead sources (Flex, Organic, MVIP) for accurate commission splits, managing the full transaction lifecycle in Zillow and internal trackers, and performing rigorous ALTA double-checks to resolve discrepancies.
They proactively manage critical deadline alerts (Escrow, Inspection, Financing) via Slack and conduct weekly audits of Follow Up Boss (FUB) and phone rotations. By synchronizing all platforms and resolving check issues with Title companies, they maintain a 100% accuracy standard, preventing 'Zillow Flags' and ensuring every file is audit-ready.
Team Leader
Jose Mujica
xo
Julio Ramírez
Roberth Matute
Jesus Romero
Transaction Coordination - Deal-Maker Department
The Transaction Coordination team manages the end-to-end lifecycle of every deal, from pre-offer support to final closing. Their core responsibilities include providing Admin Concierge support for offer packages, performing meticulous secondary reviews of executed documents, and tracking missing compliance forms (POF/PAL, BBA, Disclosures) to ensure file integrity.
They act as the central hub for communication, drafting Congratulations emails, managing critical milestone calendars, and coordinating with third parties like title companies and lenders. The team oversees SISU and SkySlope validation, monitors contract contingencies, and handles the delicate process of Release and Cancellations. By auditing task execution across departments and managing platform onboarding, they ensure every transaction remains compliant, synchronized, and on track for a successful closing.
team leader
Angel Alvarez
xo
Diego Rausseo
Mario Colmenarez
Brando Buenaño
Claudia Dioses
Daniel Tatis
Transaction Coordination - Showings & Closing Department
This department bridges the gap between the initial property tour and the final handshake. Their core responsibilities include the comprehensive management of ShowingTime, coordinating property access, and collecting feedback to keep agents and clients informed. They are tasked with the precise drafting of Pre-Touring and Exclusive Buyer Broker Agreements, ensuring every client relationship is formalized and compliant from the start.
In the final stretch, the team manages Closing Coordination emails, verifies the 'Clear to Close' status with lenders and title companies, and schedules Final Walkthroughs. They perform critical ALTA oversight to validate compensation accuracy and ensure all records are meticulously archived in Follow Up Boss and SISU. By supervising platform usage and facilitating agent onboarding, they provide the essential operational glue that moves a lead from a showing to a successful closing.
team leader
Christian Wilson
xo
Daniel Suarez
Francisco Soteldo
Greis Bracho
Paola Escobar
Offers Team
The Offers Team operates as a high-speed execution unit, ensuring all offer packages are drafted and delivered within a strict 20-minute turnaround. Their core responsibilities include the precise drafting of offer packages (via the Offer Form) and the meticulous assembly of complete documentation, including POF/PAL, BBA, and all necessary LPT disclosures and contract addenda.
They manage the entire signing process through Dotloop or Transaction Desk, providing real-time updates to agents every 10 minutes until completion. Beyond the initial draft, the team assists in negotiating counter-offers and ensures a seamless hand-off to the Transaction Coordination department once the contract is officially executed. By maintaining a double-check system for signatures and attachments, they guarantee that every offer submitted is both competitive and compliant.
TEAM LEADER
Luis Valenzuela
xo
Daniela Muñoz
Eirasmy Peña
Fabio Lugo
Gabriela Eman
Oriel Tobo
Addenda Team
The Addenda Team serves as the rapid-response unit for contract modifications, operating under a mandatory 10-minute turnaround time. Their core responsibility is the preparation and execution of all additional paperwork requested by agents, including contract addendums, extensions, and modifications to agreements such as BBAs, Listing Agreements, and CABB/CASB forms.
They ensure absolute consistency in contract terms, specifically synchronizing financing periods with closing extensions to prevent compliance gaps. The team provides agents with status updates every 10 minutes during the signing process, ensuring real-time legal fluidity to keep every transaction moving toward a successful close.
TEAM LEADER
Gabriel Eman
xo
Anna Castro
Viviana Vásquez
Carlos Loor
Sarai Ojeda
Salomé Vielma
Listing Team / Listing relationship manager team
This team expertly manages the listing process from start to finish, ensuring properties are accurately and attractively prepared for the market. They handle all paperwork coordination and data-backed CMA creation (from RealComp MLS) to support optimal pricing. Core responsibilities include designing custom Highnote presentations, coordinating photography and multimedia, meticulously inputting listings into the MLS, and setting up showing preferences via ShowingTime. The team provides essential agent support, manages listing status updates, and maintains internal trackers for the seamless and efficient launch of every property.
TEAM LEADER
Eva Ollarves
xo
David Tovar
Ernesto Torres
Juan Velázquez
Aldahir Ollarves
Jesús Loriente
Listing Relationship
Edwards Fernandez
Listing Relationship
Ariana Rengel
AI Technology & Social Media Team
This team is responsible for all branding, marketing, and content systems to ensure high visibility and a professional presence for agents. They manage and automate internal systems (Notion, CRM), execute strategic marketing campaigns via platforms like Meta Business Suite, and track performance using analytics. Core functions also include designing custom materials (business cards, brochures), producing multimedia content, managing social media, and developing recruitment and training materials. Ultimately, they provide essential creative, technical, and strategic support to agents while managing the brand's online reputation.
TEAM LEADER
MICKAEL APONTE
xo - AI TEAM
maria j daza
AI TEAM
Ramsés Meléndez
David Mogollón
Isaac Sira
KAREN MORALES
Fabian Silva
Onboarding Team
This team ensures that new agents are set up for success by guiding them through every step of the comprehensive onboarding process. They manage initial contact through full system integration, handling all essential credential setup, including email, CRM, Zoom Phone, and other internal platform access. A key function is providing real-time support and troubleshooting to resolve any access or configuration issues.
TEAM LEADER
Andre Botello
xo
William Hernandez
Manuel Guevara
Adrianne Villarubia
QA, ISA and Lead Managers team
This team plays a critical role in monitoring, verifying, and organizing all incoming leads across multiple platforms, ensuring agents receive timely, high-quality follow-up opportunities. Their core tasks include active Zillow inbox management, comprehensive lead scrubbing and accurate assignment via platforms like FUB, and meticulous data verification to prevent duplication and ensure consistency. They also manage seller lead data, conduct call audits for quality, perform MLS searches, and monitor agent accountability, ultimately keeping the sales pipeline actionable and guaranteeing that no crucial inquiry or lead detail is overlooked.
TEAM LEADER
Greg Dausen
xo
Rem Rabelas
MARIE QUILLAO
Billy Rivas
Sheila Marie
Sam Rahman
Barbara Consales
Elden Colaste
RECRUITMENT TEAM
This team is responsible for identifying, screening, and engaging top-tier admin talent, ensuring a seamless flow from lead generation to candidate readiness. They actively source candidates via major job boards and conduct thorough screening, interviews, and background checks. A key focus is on verifying qualifications and cultural fit with company values. They manage candidate data across FUB and Courted, execute strategic SMS/email outreach, and design Highnote presentations that showcase MVT's unique value, guaranteeing a clear, actionable path for recruiting high-quality team memb
TEAM LEADER
Eric Dizon
xo
May Ibarra
Eric Paraíso
Concierge Team
The Concierge Team acts as the central hub and single point of contact for all agent inquiries, ensuring every request is captured, routed, and resolved. Their primary responsibility is the end-to-end ownership of cases, auditing task completion to guarantee strict adherence to turnaround times—including the 20-minute offer and 10-minute addenda deadlines.
In the pre-offer stage, they provide essential support by setting up MLS searches, preparing Comparative Market Analysis (CMA) for buyers, and distributing all necessary MLS attachments (SPD, LBP, Disclosures). By monitoring workflows, escalating overdue items, and logging every interaction, they ensure total traceability and operational efficiency, serving as the bridge between agents and the administrative machinery.
TEAM LEADER
Garrie Ortega
xo
Gracia Centeno
Cricelle Pepito
lexi
Training Team
The Training Team is dedicated to ensuring every new squad member is thoroughly prepared for their role. They implement a systematic, step-by-step training process that equips administrative staff with the necessary tools and confidence to execute their responsibilities successfully. This model promotes a gradual increase in accountability, supported by continuous feedback, which not only builds immediate competency but also facilitates the identification of areas for development, ultimately establishing the foundation for each member's long-term success within the team.
Luis Valenzuela
Gabriel Eman
MVT command team
The MVT Command Team is responsible for the end-to-end architectural development and technical execution of project systems. By aligning standard operating procedures with a robust technical stack, the team ensures that all marketing and operational resources are seamlessly integrated into a centralized GoHighLevel (GHL) ecosystem. Their systematic approach spanning from initial preparation and workflow automation to rigorous end-to-end testing guarantees a high-performance infrastructure that is both scalable and ready for immediate implementation. Through continuous refinement and stakeholder alignment, the MVT Command Team establishes the structural framework necessary for consistent project success and operational excellence.
Richard Castro
Andre Botello
Maria J. daza
Manuel guevara
CRM & Automation Manager
As the technical anchor for MVT’s operations, this role designs and manages the full GoHighLevel and Follow Up Boss ecosystems. Beyond lead flow, it engineers advanced automated workflows, smart pipelines, and custom API integrations to ensure seamless data synchronization. By executing deep platform customization and rigorous compliance management, the position maintains a high-performance infrastructure built to scale multi-million dollar production.
Andre Botello
EXECUTIVE OFFICERS
CAO EXECUTIVE OFFICER: Provides direct support to the Chief Admin Officer
D.G EXECUTIVE OFFICER: Provides direct support to the Director of Growth
COO EXECUTIVE OFFICER: Provides direct support to the Chief Operations Officer
CAO ExecutIve Officer
Richard Castro
D.G Executive Officer
Dervin Freytez
COO Executive Officer
Gabe Marchena
tEAM LEADER
Dickson Rodríguez
XO
Paul Rodríguez
Danilo Perozo
Daniel Pérez
Leonel Hernández
Compliance Department
This department ensures the integrity and regulatory adherence of every transaction by meticulously managing the full compliance lifecycle. Their core responsibilities include the proactive resolution of LPT Conditions through prompt triaging, documentation review, and direct coordination to minimize closing delays.
They serve as the primary technical resource for agents, providing expert guidance on SkySlope management, file visibility, and platform-related inquiries. Additionally, the team maintains comprehensive internal trackers to ensure data accuracy and real-time oversight of all files. By handling LPT Connect Tickets and complex compliance inquiries (including RESPA and Fair Housing standards), they provide the essential framework for systematic documentation and seamless agent support.
MVT Audit Department
The Audit Department ensures data integrity and financial precision from contract to post-closing. Their core responsibilities include verifying lead sources (Flex, Organic, MVIP) for accurate commission splits, managing the full transaction lifecycle in Zillow and internal trackers, and performing rigorous ALTA double-checks to resolve discrepancies.
They proactively manage critical deadline alerts (Escrow, Inspection, Financing) via Slack and conduct weekly audits of Follow Up Boss (FUB) and phone rotations. By synchronizing all platforms and resolving check issues with Title companies, they maintain a 100% accuracy standard, preventing 'Zillow Flags' and ensuring every file is audit-ready.
Team Leader
Jose Mujica
xo
Julio Ramírez
Roberth Matute
Jesus Romero
team leader
Angel Alvarez
xo
Diego Rausseo
Mario Colmenarez
Brando Buenaño
Claudia Dioses
Daniel Tatis
Transaction Coordination - Deal-Maker Department
The Transaction Coordination team manages the end-to-end lifecycle of every deal, from pre-offer support to final closing. Their core responsibilities include providing Admin Concierge support for offer packages, performing meticulous secondary reviews of executed documents, and tracking missing compliance forms (POF/PAL, BBA, Disclosures) to ensure file integrity.
They act as the central hub for communication, drafting Congratulations emails, managing critical milestone calendars, and coordinating with third parties like title companies and lenders. The team oversees SISU and SkySlope validation, monitors contract contingencies, and handles the delicate process of Release and Cancellations. By auditing task execution across departments and managing platform onboarding, they ensure every transaction remains compliant, synchronized, and on track for a successful closing.
Transaction Coordination - Showings & Closing Department
This department bridges the gap between the initial property tour and the final handshake. Their core responsibilities include the comprehensive management of ShowingTime, coordinating property access, and collecting feedback to keep agents and clients informed. They are tasked with the precise drafting of Pre-Touring and Exclusive Buyer Broker Agreements, ensuring every client relationship is formalized and compliant from the start.
In the final stretch, the team manages Closing Coordination emails, verifies the 'Clear to Close' status with lenders and title companies, and schedules Final Walkthroughs. They perform critical ALTA oversight to validate compensation accuracy and ensure all records are meticulously archived in Follow Up Boss and SISU. By supervising platform usage and facilitating agent onboarding, they provide the essential operational glue that moves a lead from a showing to a successful closing.
team leader
Christian Wilson
xo
Daniel Suarez
Francisco Soteldo
Greis Bracho
Paola Escobar
TEAM LEADER
Luis Valenzuela
xo
Daniela Muñoz
Eirasmy Peña
Fabio Lugo
Gabriela Eman
Oriel Tobo
Offers Team
The Offers Team operates as a high-speed execution unit, ensuring all offer packages are drafted and delivered within a strict 20-minute turnaround. Their core responsibilities include the precise drafting of offer packages (via the Offer Form) and the meticulous assembly of complete documentation, including POF/PAL, BBA, and all necessary LPT disclosures and contract addenda.
They manage the entire signing process through Dotloop or Transaction Desk, providing real-time updates to agents every 10 minutes until completion. Beyond the initial draft, the team assists in negotiating counter-offers and ensures a seamless hand-off to the Transaction Coordination department once the contract is officially executed. By maintaining a double-check system for signatures and attachments, they guarantee that every offer submitted is both competitive and compliant.
Addenda Team
The Addenda Team serves as the rapid-response unit for contract modifications, operating under a mandatory 10-minute turnaround time. Their core responsibility is the preparation and execution of all additional paperwork requested by agents, including contract addendums, extensions, and modifications to agreements such as BBAs, Listing Agreements, and CABB/CASB forms.
They ensure absolute consistency in contract terms, specifically synchronizing financing periods with closing extensions to prevent compliance gaps. The team provides agents with status updates every 10 minutes during the signing process, ensuring real-time legal fluidity to keep every transaction moving toward a successful close.
TEAM LEADER
Gabriel Eman
xo
Anna Castro
Viviana Vásquez
Carlos Loor
Sarai Ojeda
Salomé Vielma
TEAM LEADER
Eva Ollarves
xo
David Tovar
Ernesto Torres
Juan Velázquez
Aldahir Ollarves
Jesús Loriente
Listing Relationship
Edwards Fernandez
Listing Relationship
Ariana Rengel
Listing Team / Listing relationship manager team
This team expertly manages the listing process from start to finish, ensuring properties are accurately and attractively prepared for the market. They handle all paperwork coordination and data-backed CMA creation (from RealComp MLS) to support optimal pricing. Core responsibilities include designing custom Highnote presentations, coordinating photography and multimedia, meticulously inputting listings into the MLS, and setting up showing preferences via ShowingTime. The team provides essential agent support, manages listing status updates, and maintains internal trackers for the seamless and efficient launch of every property.
AI Technology & Social Media Team
This team is responsible for all branding, marketing, and content systems to ensure high visibility and a professional presence for agents. They manage and automate internal systems (Notion, CRM), execute strategic marketing campaigns via platforms like Meta Business Suite, and track performance using analytics. Core functions also include designing custom materials (business cards, brochures), producing multimedia content, managing social media, and developing recruitment and training materials. Ultimately, they provide essential creative, technical, and strategic support to agents while managing the brand's online reputation.
TEAM LEADER
MICKAEL APONTE
xo - AI TEAM
maria j daza
AI TEAM
Ramsés Meléndez
David Mogollón
Isaac Sira
KAREN MORALES
Fabian Silva
TEAM LEADER
Andre Botello
xo
William Hernandez
Manuel Guevara
Adrianne Villarubia
Onboarding Team
This team ensures that new agents are set up for success by guiding them through every step of the comprehensive onboarding process. They manage initial contact through full system integration, handling all essential credential setup, including email, CRM, Zoom Phone, and other internal platform access. A key function is providing real-time support and troubleshooting to resolve any access or configuration issues.
QA, ISA and Lead Managers team
This team plays a critical role in monitoring, verifying, and organizing all incoming leads across multiple platforms, ensuring agents receive timely, high-quality follow-up opportunities. Their core tasks include active Zillow inbox management, comprehensive lead scrubbing and accurate assignment via platforms like FUB, and meticulous data verification to prevent duplication and ensure consistency. They also manage seller lead data, conduct call audits for quality, perform MLS searches, and monitor agent accountability, ultimately keeping the sales pipeline actionable and guaranteeing that no crucial inquiry or lead detail is overlooked.
TEAM LEADER
Greg Dausen
xo
Rem Rabelas
MARIE QUILLAO
Billy Rivas
Sheila Marie
Sam Rahman
Barbara Consales
Elden Colaste
TEAM LEADER
Eric Dizon
xo
May Ibarra
Eric Paraíso
RECRUITMENT TEAM
This team is responsible for identifying, screening, and engaging top-tier admin talent, ensuring a seamless flow from lead generation to candidate readiness. They actively source candidates via major job boards and conduct thorough screening, interviews, and background checks. A key focus is on verifying qualifications and cultural fit with company values. They manage candidate data across FUB and Courted, execute strategic SMS/email outreach, and design Highnote presentations that showcase MVT's unique value, guaranteeing a clear, actionable path for recruiting high-quality team memb
Concierge Team
The Concierge Team acts as the central hub and single point of contact for all agent inquiries, ensuring every request is captured, routed, and resolved. Their primary responsibility is the end-to-end ownership of cases, auditing task completion to guarantee strict adherence to turnaround times—including the 20-minute offer and 10-minute addenda deadlines.
In the pre-offer stage, they provide essential support by setting up MLS searches, preparing Comparative Market Analysis (CMA) for buyers, and distributing all necessary MLS attachments (SPD, LBP, Disclosures). By monitoring workflows, escalating overdue items, and logging every interaction, they ensure total traceability and operational efficiency, serving as the bridge between agents and the administrative machinery.
TEAM LEADER
Garrie Ortega
xo
Gracia Centeno
Cricelle Pepito
lexi
Luis Valenzuela
Gabriel Eman
Training Team
The Training Team is dedicated to ensuring every new squad member is thoroughly prepared for their role. They implement a systematic, step-by-step training process that equips administrative staff with the necessary tools and confidence to execute their responsibilities successfully. This model promotes a gradual increase in accountability, supported by continuous feedback, which not only builds immediate competency but also facilitates the identification of areas for development, ultimately establishing the foundation for each member's long-term success within the team.
MVT command team
The MVT Command Team is responsible for the end-to-end architectural development and technical execution of project systems. By aligning standard operating procedures with a robust technical stack, the team ensures that all marketing and operational resources are seamlessly integrated into a centralized GoHighLevel (GHL) ecosystem. Their systematic approach spanning from initial preparation and workflow automation to rigorous end-to-end testing guarantees a high-performance infrastructure that is both scalable and ready for immediate implementation. Through continuous refinement and stakeholder alignment, the MVT Command Team establishes the structural framework necessary for consistent project success and operational excellence.
Richard Castro
Andre Botello
Maria J. daza
Manuel guevara
Andre Botello
CRM & Automation Manager
As the technical anchor for MVT’s operations, this role designs and manages the full GoHighLevel and Follow Up Boss ecosystems. Beyond lead flow, it engineers advanced automated workflows, smart pipelines, and custom API integrations to ensure seamless data synchronization. By executing deep platform customization and rigorous compliance management, the position maintains a high-performance infrastructure built to scale multi-million dollar production.
TEAM LEADER
Mickael Aponte
Maria Daza
Ramsés Meléndez
David Mogollon
Isaac Sira
Karen Morales
Fabian Silva
Eddylin Aguero
Jesus reinoso
TEAM LEADER
Mickael Aponte
AI TEAM
maria daza
AI TEAM
ramses melendez
David Mogollon
Isaac Sira
Karen Morales
Fabian Silva
Eddylin Aguero
Jesus reinoso
Admin Specialists & XOs
The Admin Specialists & XOs provide essential operational support to Area Leaders by managing executive calendars, drafting performance reports, and maintaining the leaderboards used for productivity measurement. Beyond high-level administrative tasks, they are responsible for enforcing platform accountability through a Weekly FUB Audit, directly managing the deactivation and offboarding of agents with more than 40 days of inactivity. By overseeing documentation across SISU and Slack while ensuring cost-optimization of digital tools, they serve as the primary link between leadership strategy and departmental transparency.
Tampa & Spring Hill Area
Admin Specialist
Leonard Quillao
XO
Ryan Neil
West Palm Beach Area
Admin Specialist
Adrian Apóstol
MIAMI AREA
Admin Specialist
Osniel Tobo
ST. PETE AREA
Admin Specialist
Dervin Freitez
ORLANDO AND PALM BAY AREA
Admin Specialist
Rafael Camacho
MICHIGAN AREA
Admin Specialist
César Rodríguez
SARASOTA, FT. MYERS, THE VILLAGES & PANHANDLE AREA
César Rodríguez
AREA
ADMIN NAME